Drive Smilics' sustainable growth through the effective adoption of technological solutions, customer retention, and the generation of cross-selling and up-selling opportunities within the B2B environment. This role combines a strong client relationship focus with commercial and technical capabilities, aiming to align customer needs with Smilics’ value proposition.

Key responsabilities:

• Manage the full client lifecycle from first sale through onboarding, ongoing support, renewal, and loyalty.

• Identify growth opportunities within accounts through contract expansion, consultative selling, and cross/up-selling in coordination with the sales team.

• Promote advanced product usage and ensure clients derive maximum value from the solution.

• Coordinate with support, product, operations, and quality teams to resolve issues impacting client satisfaction.

• Keep CRM up to date with key account insights: activity, risks, opportunities, and roadmaps.

• Lead client training sessions, product demos, and technical presentations to foster solution adoption.

• Prepare client-specific reports, strategic recommendations, and tailored action plans.

• Negotiate and close agreements within internal commercial policies.

• Conduct regular client visits to strengthen relationships and ensure satisfaction.

• Contribute to the continuous improvement of the customer experience by sharing insights gathered directly from the market.

Required qualifications:

• 2 to 5 years of experience in a similar role

• University degree in Engineering or related field

• Experience in industrial or technological environments

• Advanced level of Spanish and/or Catalan

• Advanced level of English (C1)

• Influencing and negotiation skills

• Digital literacy and CRM usage

• Autonomy, initiative, and collaborative mindset

• Commercial reporting and analytics

Valuable assets:

• Knowledge of the electricity market

• Experience in managing key accounts or complex technical sales

• Additional European languages